Refund Policy

Last updated: July 14, 2026

1. Eligibility for Refund

You may request a refund within 14 days of purchase if:

• The top-up was not delivered to your mobile number
• You were charged incorrectly
• You made an accidental duplicate purchase

2. Non-Refundable Situations

Refunds will not be issued for:

• Top-ups that have been successfully delivered and used
• Purchases made more than 14 days ago
• Requests without valid proof of purchase
• Top-ups sent to incorrect numbers provided by the user

3. How to Request a Refund

To request a refund, please contact us within 14 days:

• Email: [email protected]
• Phone: +353 1 234 5678
• Include your order number and reason for refund

4. Processing Time

Refund requests are processed within 5-7 business days. Approved refunds will be returned to the original payment method within 10-14 business days.

5. Contact

EirTopUp
Email: [email protected]
Phone: +353 1 234 5678
Address: Dublin, Ireland